Terms of Service - SuppScan AI

Version 1.0 | Effective Date: January 9, 2026


IMPORTANT NOTICE - PLEASE READ CAREFULLY

SuppScan AI is NOT a medical device and does NOT provide medical advice.

FOR USERS IN THE UNITED STATES AND CANADA: Section 15 contains an arbitration agreement and a waiver of class actions that affect your legal rights. Please read Section 15 carefully. By using the Services, you agree to resolve disputes through binding individual arbitration, and you waive your right to a jury trial and participation in class actions, unless you opt out within 30 days as described in Section 15.1.10.

By accessing or using SuppScan AI, you agree to be bound by these Terms of Service. If you do not agree to these terms, you may not access or use the App.


1. Scope and Contracting Parties

1.1 Provider

The provider of the mobile application SuppScan AI ("App", "Service", "Services") is:

Lokman Beser Dr.-Golm-Str. 24 27232 Sulingen Germany

Email: [email protected] Website: suppscan.ai

1.2 Scope of Agreement

These Terms of Service ("Terms", "Agreement", "ToS") govern your access to and use of the mobile application SuppScan AI and all related services, features, content, and functionality provided through the App.

By accessing or using the Services in any form, including:

  • Downloading or installing the App
  • Creating an account
  • Browsing or using features
  • Accepting these Terms by clicking "I Accept" or a similar button

You represent and warrant that:

  1. You have read, understood, and agree to be bound by this Agreement
  2. You are at least 18 years old
  3. You have the legal capacity to enter into this Agreement
  4. You are not prohibited by applicable law from using the Services

If you do not agree to these Terms, you must immediately cease using the Services.

1.3 Supplementary Terms

Your use of certain features or functions of the Services may be subject to additional terms, policies, or guidelines ("Supplementary Terms"). Such supplementary terms will be presented to you for acceptance when you access these features. Should these Terms conflict with supplementary terms, the supplementary terms shall take precedence with respect to those specific features.

1.4 Changes to Services

The Services are under continuous development. SuppScan AI may update, modify, or discontinue any aspect of the Services at any time, with or without notice. You acknowledge and agree that SuppScan AI has no obligation to maintain or support any specific features or functionality.


2. Description of Services

2.1 Core Features

SuppScan AI is an application for managing and analyzing dietary supplements. The App offers the following features:

  • AI-Powered Label Analysis: Capture supplement labels with your camera and automatic extraction of ingredients through artificial intelligence
  • Supplement Management: Digital management of your dietary supplements with dosage schedules and intake tracking
  • Nutrient Tracking: Calculation and visualization of your daily nutrient intake
  • Personalized Goals: Calculation of individual nutrient targets based on your health profile
  • Stack Analysis: AI-powered evaluation of supplement combinations
  • Dosage Recommendations: AI-generated suggestions for dosage amounts and timing
  • Community Features: Share supplement stacks and insights with other users (if enabled)

2.2 License to Use Services

Subject to your compliance with this Agreement, SuppScan AI grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to:

  • Download and install the App on devices you own or control
  • Access and use the Services solely for your personal, non-commercial purposes

This license does not include the right to:

  • Resell or commercially exploit the Services
  • Distribute, publicly perform, or publicly display any part of the Services
  • Modify the Services or create derivative works from them
  • Use data mining, bots, or similar data collection or extraction methods
  • Download any part of the Services (except page caching), except as expressly permitted

2.3 Availability

SuppScan AI strives for maximum availability of the Services. However, uninterrupted availability cannot be guaranteed. Maintenance, technical issues, force majeure, or other factors beyond our reasonable control may result in temporary limitations or unavailability.

The Services are provided on an "As-Is" and "As-Available" basis. SuppScan AI does not guarantee that:

  • The Services will be uninterrupted, timely, secure, or error-free
  • Results obtained through use of the Services will be accurate or reliable
  • Errors in the Services will be corrected

2.4 Communications and Marketing

By using the Services and providing your contact information, you consent to receive communications from SuppScan AI and its affiliates, including:

Types of Communications:

  1. Operational/Transactional Communications (required for use of Services):

    • Account notifications (verification, password reset, security alerts)
    • Service updates (changes to Terms of Service, Privacy Policy, important feature changes)
    • Billing and payment information (receipts, subscription renewals, payment issues)
    • Legal notices (as required by law)
    • Critical security alerts (data breaches, security incidents)
  2. Product-Related Communications (optional, but enabled by default):

    • Supplement intake reminders
    • Suggestions to optimize your supplement stack
    • New feature announcements
    • App usage tips
    • Low supplement inventory notifications
  3. Marketing Communications (opt-in required):

    • Promotional emails about new products or features
    • Health and wellness newsletters
    • Special offers, discounts, or promotions
    • Dietary supplement recommendations
    • Surveys and feedback requests

Communication Channels:

Communications may occur via:

  • Email (to the address linked to your account)
  • Push notifications (via the App on your device)
  • In-app messages or notifications

Opt-Out Options:

  • Marketing Emails: You can unsubscribe at any time by clicking the "Unsubscribe" link in marketing emails
  • Push Notifications: You can disable push notifications in your device settings or in the App under Settings
  • Product-Related Communications: You can disable optional product-related communications (reminders, tips) in the App under Settings

Important: You cannot opt out of operational/transactional emails (account notifications, service updates, legal notices) without deleting your account, as these are required to provide the Services.

GDPR Compliance (EU/EEA/UK/Switzerland Users):

For users in the European Union, United Kingdom, or Switzerland:

  • Marketing communications will ONLY be sent with your explicit consent (GDPR Article 6(1)(a) and Article 7)
  • You can withdraw your consent at any time
  • Your consent is obtained separately for each communication type
  • Withdrawal of consent does not affect the legality of processing before withdrawal

Data Sharing for Marketing:

  • SuppScan AI does not sell or rent your personal data to third parties for their marketing purposes

Further details can be found in our Privacy Policy.


3. Health-Related Disclaimers and Warnings

3.1 Not Medical Advice

CRITICAL DISCLAIMER - PLEASE READ CAREFULLY

SuppScan AI is NOT medical advice, NOT a medical service, and NOT a substitute for professional health care.

The App provides:

  • Information for documenting and tracking dietary supplements
  • AI-generated suggestions and recommendations
  • General information about nutrients and ingredients
  • Tools to organize your dietary supplements

The App does NOT provide:

  • Medical diagnoses or diagnostic support
  • Treatment recommendations for diseases or conditions
  • Prescriptions or prescription advice
  • Medical advice or guidance from health professionals
  • Emergency medical services or crisis intervention

IMPORTANT: Consult a qualified physician, pharmacist, or registered dietitian/nutritionist before you:

  • Start taking new dietary supplements
  • Change dosages of current dietary supplements
  • Stop taking dietary supplements
  • Make decisions about your health or nutrition

For Medical Emergencies:

If you have a medical emergency:

  • Call emergency services immediately (112 in Germany/Europe, 911 in USA/Canada, 999 in UK, or your local emergency number)
  • Do NOT rely on the App for emergency medical advice
  • Do NOT search the App for answers if you need immediate medical help

The App is NOT intended for use in emergency situations and should never delay or replace immediate consultation with medical professionals.

Liability:

By using this App, you acknowledge and agree that:

  • SuppScan AI is not responsible for any health decisions you make based on App information
  • You alone bear sole responsibility for all decisions regarding your health, nutrition, and dietary supplements
  • You release SuppScan AI, its owners, employees, partners, and affiliates from any liability for health consequences arising from your use of or reliance on the App

3.2 AI Technology - Error Potential

NOTICE ON AI ERRORS

The artificial intelligence technology used in this App can and will make mistakes. Despite careful development and continuous improvement, no AI technology is perfect or infallible.

Possible sources of errors include:

  • Incorrect recognition or interpretation of supplement labels
  • Incomplete or inaccurate extraction of ingredients and quantities
  • Erroneous calculations of nutrient values or daily targets
  • Inaccurate or incomplete dosage recommendations
  • Undetected interactions between supplements
  • Outdated or incomplete database entries
  • Technical errors in image processing or natural language processing
  • AI hallucinations or confabulations
  • Biases or limitations of the AI services used

You are obligated to critically review all information provided by the App. All AI-generated content should be independently verified before you rely on it for health or supplementation decisions.

The AI features in this App use external AI services from third parties with natural language processing and machine learning technologies. Answers are generated based on:

  • Information you provide through your account and health profile
  • Third-party data sources and scientific literature

AI responses may be incomplete, inaccurate, outdated, or unsuitable for your individual circumstances.

EU AI Act Compliance Disclosure (For EEA Users)

For users in the European Economic Area:

SuppScan AI complies with the European Artificial Intelligence Act (Regulation (EU) 2024/1689, as amended, "EU AI Act"), which establishes harmonized rules for the development, marketing, and use of AI systems.

AI System Classification:

Under the EU AI Act, SuppScan AI's AI systems are classified as low-risk or minimal-risk AI systems. They are NOT classified as high-risk AI systems because:

  • They do NOT make decisions about access to healthcare, education, employment, or essential services
  • They do NOT determine eligibility for public benefits or social services
  • They do NOT perform law enforcement, immigration, or asylum functions
  • They do NOT assess creditworthiness or insurability
  • They only provide informational recommendations, not consequential decisions

Why Our AI is NOT High-Risk:

The EU AI Act (Annex III) classifies AI systems as "high-risk" if they make decisions in critical areas. SuppScan AI's systems:

  • Do NOT make medical diagnoses or treatment decisions (only general wellness)
  • Do NOT determine access to health services
  • Do NOT replace human decision-making in safety-critical contexts
  • Are advisory and informational; all health decisions remain with users and healthcare providers

Transparency Obligations (EU AI Act Article 50):

As required by the EU AI Act for AI systems interacting with natural persons:

You are hereby informed that:

  1. You are interacting with an AI system when you:

    • Use photo-scanning to extract supplement label information
    • Receive AI-generated dosage or timing recommendations
    • View AI-calculated personalized nutrient targets
    • Receive stack analysis or interaction alerts
    • Use any feature marked as "AI-powered" or "AI-generated"
  2. Purpose and Limitations of the AI System:

    • Purpose: Support supplement tracking and provide general wellness information
    • Limitations: Cannot diagnose diseases, provide medical advice, or consider individual medical conditions
    • Not a Substitute: For professional medical advice, diagnosis, or treatment
  3. How the AI System Works:

    • Uses external third-party AI services to process your requests
    • Processes images using computer vision and optical character recognition (OCR)
    • Generates recommendations using natural language processing (NLP) and algorithmic calculations
    • May make errors or provide outdated information

Prohibited AI Practices:

SuppScan AI does NOT engage in AI practices prohibited under EU AI Act Article 5, including:

  • Subliminal manipulation or exploitation of vulnerabilities
  • Social scoring or profiling for discriminatory purposes
  • Real-time biometric identification in public spaces
  • Emotion recognition in sensitive contexts (workplace, education)

3.3 Disclaimer on Ingredient Information

The App contains detail pages for individual ingredients (vitamins, minerals, amino acids, herbs, etc.) with general information about these nutrients. Despite careful research and regular updates, this information may:

  • Be incomplete, outdated, or inaccurate
  • Not reflect all current scientific findings or studies
  • Be general in nature and not applicable to your individual situation
  • Not fully represent interactions with other nutrients, foods, or medications
  • Be based on conflicting or preliminary research
  • Vary depending on source, form, or bioavailability

This information is for general educational purposes only and does not replace expert guidance from qualified health professionals.

3.4 Required Medical Consultation

Before you change your dietary supplement intake - whether by adding new supplements, changing dosages, or changing timing - you MUST:

  • Consult a qualified physician, pharmacist, or registered dietitian/nutritionist
  • Discuss your individual health situation, medical history, and current medications
  • Clarify potential interactions with your diet, lifestyle, and any health conditions
  • Have a professional evaluate the suitability and safety of supplements for your personal situation
  • Undergo appropriate medical testing if necessary

Failure to follow this obligation is at your sole risk.

3.5 Restrictions for Medication Users

IMPORTANT: No AI Recommendations While Taking Medications

If you take prescription or over-the-counter medications regularly or occasionally, you are NOT permitted to use the AI-powered recommendation features of this App.

This restriction specifically applies to:

  • AI-generated dosage recommendations
  • AI-powered stack analysis and interaction warnings
  • Automatic nutrient target calculations
  • AI-based intake timing recommendations

Reason: The App currently does not support comprehensive analysis of interactions between dietary supplements and medications. Such interactions can have serious or life-threatening health consequences.

What You Can Do as a Medication User:

  • Use the App purely for documentation and manual management of your supplements
  • Make manual entries without relying on AI analysis or recommendations
  • Track intake history for personal records
  • Export data to share with your healthcare provider

What You CANNOT Do as a Medication User:

  • Follow or rely on AI recommendations for dosages or intake timing
  • Use stack analysis or interaction warnings as a basis for decisions
  • Adopt calculated nutrient targets without prior medical consultation
  • Assume the App has identified all relevant medication-supplement interactions

By using AI recommendation features, you confirm that you do not take medications. If you take medications and want to use supplements, you MUST first consult your physician or pharmacist.

3.6 Special Notice for Pregnant and Nursing Persons

NOTICE FOR PREGNANT AND NURSING PERSONS

Special algorithms and considerations have been integrated into the App for pregnant and nursing users to address the unique nutrient needs of these life stages.

Despite these special adaptations:

  • The AI may still make errors or provide inappropriate recommendations
  • Recommendations do not replace medical advice from your gynecologist, midwife, or healthcare provider
  • Consultation with your healthcare provider is REQUIRED before taking dietary supplements during pregnancy or nursing
  • Many supplements may be contraindicated, unsafe, or insufficiently researched during pregnancy and nursing
  • Individual needs vary significantly based on health status, pregnancy complications, and other factors

Taking dietary supplements during pregnancy and nursing without medical advice is at your sole risk and may pose serious risks to you and your child.

3.7 Health Conditions and Contraindications

You should not use or should seek medical advice before using the App's AI recommendation features if you:

  • Suffer from chronic diseases or medical conditions
  • Have allergies or intolerances to specific ingredients or compounds
  • Are under medical treatment or supervision
  • Are planning or recently had surgery
  • Have or have had eating disorders
  • Have kidney disease, liver disease, or other conditions affecting nutrient metabolism
  • Have a compromised immune system
  • Are under 18 years old

For medical emergencies, call emergency services immediately. Do not use the App for emergency situations.

3.8 User Responsibility and Risk Assumption

By using this App, you acknowledge and assume full responsibility for:

  • All decisions regarding the intake of dietary supplements
  • Independent verification of all information provided by the App
  • Obtaining professional medical advice before health decisions
  • The accuracy and completeness of data and health information you enter
  • All health consequences arising from your use of the App or supplement intake
  • Monitoring your own health and seeking medical help if needed
  • Understanding that supplements can have side effects, interactions, and contraindications

You use the Services entirely at your own risk.

3.9 Product Safety and Quality

SuppScan AI does not manufacture, test, approve, or recommend dietary supplements. The App provides information about supplements but makes no representations or warranties regarding:

  • The safety, quality, purity, or effectiveness of supplement products
  • The accuracy of manufacturer claims or product labels
  • The absence of contaminants, adulteration, or undeclared ingredients
  • Compliance with regulatory standards in your jurisdiction
  • The reputation or trustworthiness of manufacturers or brands

You alone are responsible for:

  • Selecting reputable manufacturers and brands
  • Verifying product quality and third-party testing (e.g., USP, NSF, ConsumerLab)
  • Ensuring products are appropriate and legal in your jurisdiction
  • Checking for product recalls and safety alerts

3.10 Regulatory Status - Not a Medical Device

IMPORTANT REGULATORY DISCLOSURE

SuppScan AI is NOT a medical device and is not regulated as a medical device in any jurisdiction.

3.10.1 General Wellness Application

SuppScan AI is a general wellness application designed to help users track and manage dietary supplements for general health and wellness purposes. The App:

  • Does NOT diagnose, treat, cure, relieve, or prevent any disease or medical condition
  • Does NOT provide medical advice, treatment recommendations, or clinical decision support
  • Does NOT replace professional medical care or consultation with healthcare providers
  • Is NOT intended for use in diagnosing or monitoring diseases
  • Is NOT intended as a substitute for professional medical advice

3.10.2 United States - FDA Classification

For users in the United States:

SuppScan AI is designed to fall under the FDA General Wellness Policy for low-risk devices. Under this policy:

  • The App is intended solely for general wellness use (maintaining or promoting a general state of health or a healthy activity)
  • The App presents only low risk to user safety
  • The App makes NO claims regarding diagnosis, cure, relief, treatment, or prevention of disease
  • The App is NOT subject to FDA regulation as a medical device

FDA General Wellness Exemption Criteria Met:

  • ✓ Intended for general fitness, health, and wellness purposes
  • ✓ Low risk to user safety (only informational and tracking functions)
  • ✓ No disease-related claims
  • ✓ Not intended for diagnosis, treatment, or disease monitoring

Disclaimer: The FDA has not reviewed this App. This product is not intended to diagnose, treat, cure, or prevent any disease.

3.10.3 European Union - Medical Device Regulation (MDR)

For users in the European Economic Area:

SuppScan AI is designed to fall outside the scope of the EU Medical Device Regulation (Regulation (EU) 2017/745, "MDR"). The App:

  • Has NO medical purpose as defined in MDR Article 2(1)
  • Does NOT diagnose, prevent, monitor, predict, treat, or alleviate any disease
  • Does NOT investigate, replace, or modify human anatomy or a physiological process
  • Is intended exclusively for general wellness and lifestyle management

Classification under MDR:

  • NOT a Medical Device - Falls outside the scope of MDR (Recital 19, Article 2)
  • Not subject to CE marking obligations for medical devices
  • Not subject to conformity assessment procedures under MDR

3.10.4 United Kingdom - MHRA Classification

For users in the United Kingdom:

SuppScan AI is designed to fall outside the scope of UK medical device regulations administered by the Medicines and Healthcare products Regulatory Agency (MHRA). The App:

  • Does NOT meet the definition of a medical device under UK MDR 2002
  • Is intended solely for general health and wellness tracking
  • Provides NO diagnostic or treatment capabilities
  • Is NOT subject to UKCA marking requirements

3.10.5 Canada - Health Canada Classification

For users in Canada:

SuppScan AI is designed to fall outside the scope of the Canadian Medical Devices Regulations (SOR/98-282). The App:

  • Does NOT meet the definition of a medical device under the Food and Drugs Act
  • Is intended solely for wellness and lifestyle purposes
  • Does NOT diagnose, treat, alleviate, or prevent any disease
  • Is NOT subject to Health Canada licensing requirements

3.10.6 Australia - TGA Classification

For users in Australia:

SuppScan AI is designed to fall outside the scope of the Therapeutic Goods (Medical Devices) Regulations 2002 administered by the Therapeutic Goods Administration (TGA). The App:

  • Does NOT meet the definition of a medical device under the Therapeutic Goods Act 1989
  • Is intended solely for general health and wellness purposes
  • Makes NO therapeutic claims
  • Is NOT listed in the Australian Register of Therapeutic Goods (ARTG)

3.10.7 Other Jurisdictions

For users in all other jurisdictions, SuppScan AI is designed as a general wellness application that:

  • Provides information and tracking tools for dietary supplement management
  • Does NOT offer medical diagnosis, treatment, or clinical decision support
  • Does NOT replace professional medical advice or health services
  • Is intended solely for general health and wellness purposes

We comply with local regulations regarding health and wellness applications in all jurisdictions where we operate. However, you are responsible for ensuring that your use of the App complies with applicable laws and regulations in your jurisdiction.

3.10.8 Your Responsibility

You acknowledge and agree that:

  • SuppScan AI is a wellness tool, not a medical device
  • You will not use the App as a substitute for professional medical advice
  • You will consult qualified health professionals for all medical decisions
  • You understand the limitations and non-medical nature of the App
  • You assume full responsibility for all health decisions made with or without the App

3.10.9 Regulatory Changes

Health and medical device regulations are subject to change. SuppScan AI reserves the right to:

  • Change features or functionality to maintain compliance with evolving regulations
  • Restrict access to certain features in specific jurisdictions
  • Update this disclosure upon regulatory changes

Should regulatory changes require SuppScan AI to be classified as a medical device in any jurisdiction, we will notify affected users and may discontinue service in that jurisdiction if compliance is not feasible.

3.11 Function-Specific Disclaimers

ADDITIONAL WARNINGS FOR SPECIFIC APP FEATURES

Each major feature of SuppScan AI has specific limitations and risks. Please read the following function-specific disclaimers carefully before using these features.

3.11.1 AI-Powered Photo Scanning and Label Recognition

Function Description:

The AI photo-scanning feature allows you to take a photo of a supplement label, and the App uses artificial intelligence to automatically extract:

  • Ingredient names and quantities
  • Serving size and servings per container

Critical Limitations and Warnings:

Accuracy Issues:

  • The AI may misread text on labels, especially if the photo is blurry, poorly lit, or the label is damaged
  • The AI may incorrectly extract ingredient quantities (e.g., confusing "1000 mg" with "100 mg")
  • The AI may fail to recognize certain ingredients, especially proprietary blends, herbs, or unusual nutrients
  • The AI may hallucinate ingredients that are not actually on the label
  • The AI has difficulty with handwritten labels or damaged packaging

Your Responsibility:

YOU MUST MANUALLY VERIFY ALL EXTRACTED INFORMATION BEFORE RELYING ON IT. Compare the AI-extracted data with the physical label to ensure accuracy. Incorrect ingredient data can lead to:

  • Dangerous nutrient overconsumption
  • Missed interactions between supplements
  • Inaccurate nutrient tracking
  • Health consequences from incorrect dosages

Best Practices:

  • Take clear, well-lit photos directly of the label
  • Manually verify all extracted data before saving
  • If the AI extracts incorrect data, edit it manually or re-scan
  • For critical supplements or precise dosing, enter data manually instead of using AI scanning

3.11.2 Interaction Detection and Stack Analysis

Function Description:

The stack analysis feature uses AI to analyze your supplement combination ("stack") and identify:

  • Potential interactions between supplements
  • Excessive nutrient intake (above upper tolerable limits)
  • Nutrient redundancies across multiple supplements
  • Timing conflicts or absorption interference

Critical Limitations and Warnings:

What This Feature Does NOT Do:

  • ❌ Does NOT detect medication-supplement interactions (If you take medications, this feature is NOT for you)
  • ❌ Does NOT account for individual health conditions that may affect nutrient metabolism
  • ❌ Does NOT account for dietary sources of nutrients (only supplements)
  • ❌ Does NOT replace pharmacist or physician consultation
  • ❌ Does NOT detect all possible interactions (research is incomplete for many supplement combinations)

Known Limitations:

  • Interaction databases are incomplete - many herb-nutrient and nutrient-nutrient interactions are not yet scientifically documented
  • The AI may produce false alarms (warning about interactions that don't exist)
  • The AI may produce false negatives (missing real interactions that could be harmful)
  • Proprietary blends with non-disclosed ingredient amounts cannot be accurately analyzed
  • Individual genetic factors (e.g., MTHFR gene variations) are not considered

Dangerous Assumptions to Avoid:

  • ❌ "If the App doesn't warn me, my stack is safe" - WRONG. Lack of warning does NOT mean safety.
  • ❌ "The App has checked my supplements for medication interactions" - WRONG. We do NOT check for medication interactions.
  • ❌ "I can skip talking to my doctor because the App analyzed my stack" - WRONG. Always consult health professionals.

Your Responsibility:

Before taking any supplement combination:

  1. Consult a qualified health professional (physician, pharmacist, or registered dietitian)
  2. Disclose ALL medications, health conditions, and supplements
  3. Do NOT rely solely on the App's interaction analysis
  4. Monitor for adverse effects and seek medical help if they occur

3.11.3 Personalized Nutrient Goal Calculations

Function Description:

The nutrient goal feature calculates personalized daily intake targets for vitamins, minerals, and other nutrients based on:

  • Date of birth, sex, height, weight
  • Pregnancy status
  • Geographic region
  • For Premium users additionally: dietary habits and lifestyle factors

Critical Limitations and Warnings:

These Calculations are Generalized Estimates:

  • Based on population-wide dietary guidelines (RDAs, AIs, ULs from USDA, NIH, EFSA)
  • Do NOT account for individual medical conditions, genetic factors, or metabolic differences
  • Do NOT account for nutrient deficiencies or excesses identified through blood tests
  • Do NOT replace personalized nutrition counseling from registered dietitians or physicians

Specific Medical Conditions Not Considered:

  • Kidney disease (may require restricted intake of certain minerals)
  • Liver disease (affects nutrient metabolism and storage)
  • Digestive disorders (affect nutrient absorption)
  • Genetic variations (e.g., MTHFR, affect folate metabolism)
  • Autoimmune diseases (may require specific nutrient adjustments)
  • Cancer treatment (specific nutrient needs and restrictions)

Pregnancy and Nursing:

Although the App contains special calculations for pregnant and nursing persons:

  • These are only general guidelines
  • Individual pregnancy needs vary significantly
  • Some supplements are contraindicated during pregnancy
  • ALWAYS consult your gynecologist, midwife, or prenatal healthcare provider before taking supplements during pregnancy or nursing

Your Responsibility:

  • Get blood work done to identify actual deficiencies before supplementing
  • Consult a registered dietitian or physician for goals appropriate for YOUR individual situation
  • Do NOT assume that App-calculated goals are optimal for you
  • Adjust goals based on professional medical advice

3.11.4 AI-Generated Dosage Recommendations

Function Description:

The dosage recommendation feature suggests:

  • How much of each supplement to take (dosage amount)
  • When to take supplements (timing and frequency)
  • Whether to take with or without food
  • Whether to spread doses throughout the day

Critical Limitations and Warnings:

These are General Suggestions, NOT Medical Prescriptions:

  • Dosage recommendations are based on general wellness guidelines and product label instructions
  • Do NOT account for your individual health condition, medication interactions, or contraindications
  • May be inappropriate or dangerous for persons with certain health conditions
  • Are NOT tailored to your specific health goals or deficiencies

Dangerous Scenarios Where AI Recommendations May Be Inappropriate:

  • Kidney or Liver Disease: May require significantly reduced dosages of certain nutrients
  • Pregnancy: Some nutrients are harmful in high doses during pregnancy (e.g., Vitamin A)
  • Medication Use: Timing and dosing may need adjustment to avoid medication interactions
  • Planned Surgery: Many supplements must be stopped weeks before surgery
  • Blood Clotting Disorders: Certain supplements affect blood clotting

Overdose Risk:

Some nutrients are toxic in high doses. The AI may not adequately warn about:

  • Fat-soluble vitamins (A, D, E, K) that accumulate in the body
  • Minerals like iron, selenium, or zinc that are toxic in excess
  • Herbs with narrow therapeutic windows

Your Responsibility:

  • Consult a health professional before following any dosage recommendation
  • Start with lower doses and increase gradually under professional supervision
  • Monitor for side effects and seek medical help if they occur
  • Do NOT exceed upper tolerable limits (ULs) without medical supervision
  • Inform your doctor of all supplements and dosages you are taking

3.11.5 Supplement Cycling Recommendations

Function Description:

The cycling feature suggests "on/off" schedules for certain supplements to:

  • Prevent tolerance buildup
  • Allow body systems to recover
  • Reduce risk of long-term overconsumption
  • Optimize supplement effectiveness

Critical Limitations and Warnings:

Cycling is Controversial and Not Always Evidence-Based:

  • Scientific evidence for cycling most supplements is limited or non-existent
  • Cycling schedules in the App are based on general wellness practices, not medical research
  • Some nutrients should NOT be cycled (e.g., essential vitamins for deficiencies)
  • Abruptly stopping certain supplements can cause withdrawal or health consequences

Your Responsibility:

  • Consult a health professional before starting or stopping a supplement cycling regimen
  • Do NOT abruptly stop supplements prescribed by your doctor
  • Monitor your health during cycling periods
  • If you feel worse during "off" periods, consult your healthcare provider

3.11.6 Push Notifications and Reminders

Function Description:

The App can send push notifications to:

  • Remind you to take supplements at scheduled times
  • Alert you to potential interactions or problems
  • Notify you about low inventory or reorder reminders
  • Provide health tips and educational content

Limitations and Warnings:

Reminders Are Not a Substitute for Medical Supervision:

  • Missed notifications do not relieve you of responsibility for taking prescribed supplements
  • The App cannot guarantee delivery of critical health reminders
  • Notifications may be delayed, blocked, or undelivered due to device settings or technical issues
  • Do NOT rely solely on the App for critical supplement reminders (use multiple reminder systems)

Notification Accuracy:

  • Reminders are based on schedules YOU set in the App
  • If your schedule is wrong, reminders will be wrong
  • The App does not automatically account for routine changes, travel, or time zone changes

Your Responsibility:

  • Verify that notification settings are correctly configured
  • Do not rely solely on the App for critical supplement or medication reminders
  • Adjust schedules when traveling or changing time zones
  • Disable notifications if they are disruptive or causing anxiety

3.11.7 General Confirmation for All Features

By using any feature of SuppScan AI, you acknowledge and agree that:

  • You have read and understood the function-specific disclaimers for each feature you use
  • You understand that all features have limitations and error potential
  • You will verify all AI-generated information before relying on it
  • You will consult qualified health professionals before making health decisions
  • You assume full responsibility for all consequences of using these features
  • You will not use any feature as a substitute for professional medical advice
  • You understand that SuppScan AI is a wellness tool, not a medical device

If you do not agree with these function-specific disclaimers, you may not use the corresponding features.


4. User Accounts and Registration

4.1 Account Creation

To use certain features of the Services, you must create an account. You can register via:

  • Email address and password
  • Apple Sign-In (subject to Apple's terms)
  • Google Sign-In (subject to Google's terms)
  • Anonymous use (limited features available)

4.2 Account Requirements and Eligibility

By creating an account, you represent and warrant that:

  • You are at least 18 years old
  • All information you provide is truthful, accurate, current, and complete
  • You will maintain and promptly update your account information to keep it accurate and current
  • You have the legal capacity to enter into this Agreement
  • You are not prohibited by applicable law from using the Services

Minors under 18 years of age may not create accounts or use the Services.

4.3 Account Security and Responsibility

You are responsible for:

  • Maintaining the confidentiality of your account credentials (username, password)
  • All activities that occur under your account
  • Immediately notifying SuppScan AI of any unauthorized use of your account or security breach
  • Ensuring you log out at the end of each session
  • Not sharing your account credentials with others
  • Restricting access to your account by others, including minors
  • Assuming full responsibility for any unauthorized use of the Services by minors who access your account or device

You may not:

  • Create more than one account without express permission
  • Create an account using false identity or information
  • Create an account if you were previously banned or terminated from the Services
  • Use another user's account without permission
  • Allow minors (persons under 18 years old) to access your account or use the Services
  • Share your credentials with minors or allow them to use your device to access the Services

Important: Even if a minor gains unauthorized access to your account or device, you remain fully responsible for all activities on your account, including health consequences, violations of this Agreement, or resulting liability.

SuppScan AI reserves the right to remove or reclaim any username at any time for any reason, including third-party claims that a username infringes their rights.

4.4 Account Information and Health Data

You acknowledge that:

  • The quality and accuracy of the Services depends on the accuracy of information you provide
  • You alone are responsible for the accuracy of all health profile data, supplement entries, and other information you enter
  • Inaccurate information may lead to inappropriate or dangerous AI recommendations
  • SuppScan AI has no obligation to verify the accuracy of information you provide

5. User Conduct and Acceptable Use

5.1 General Obligations

You agree to use the Services only for lawful purposes and in compliance with this Agreement. You agree not to use the Services:

  • In any way that violates applicable national or international law or regulation
  • To transmit or cause to be sent advertising or promotional material without our prior written consent
  • To impersonate or attempt to impersonate SuppScan AI, an employee of SuppScan AI, another user, or any other person or entity
  • In any way that violates the rights of others, or in any way that is illegal, threatening, fraudulent, or harmful
  • To engage in other conduct that restricts or inhibits the use or enjoyment of the Services by others

5.2 Prohibited Conduct

You may not (and may not permit any third party to):

Technical Restrictions:

  • Access or use the Services by automated means (bots, scripts, scrapers, spiders, robots, crawlers) without express written permission
  • Attempt to bypass, circumvent, or disable security features or access controls of the Services
  • Attempt to investigate, scan, or test the vulnerability of the Services or any associated system or network
  • Reverse engineer, decompile, disassemble, or otherwise attempt to discover the source code or underlying algorithms of the Services (except as prohibited by applicable law)
  • Modify, adapt, translate, or create derivative works based on the Services
  • Use manual or automated means to scrape, download, or extract data from the Services (including supplement databases, ingredient information, or user-generated content)
  • Disrupt or interrupt the Services or servers or networks connected to the Services
  • Introduce viruses, trojans, worms, logic bombs, or other malicious or technologically harmful material
  • Attempt to gain unauthorized access to any part of the Services, other users' accounts, or systems or networks connected to the Services
  • Use the Services in any way that could damage, disable, overload, or impair the Services or impair the use of the Services by other parties

Content Restrictions:

  • Upload, publish, transmit, or otherwise make available content that is:
    • Unlawful, threatening, abusive, harassing, defamatory, libelous, misleading, fraudulent, invasive of privacy, indecent, offensive, or profane
    • Infringing patents, trademarks, trade secrets, copyrights, or other intellectual property or proprietary rights of any party
    • Containing software viruses or other malicious code
    • Constituting unauthorized or solicited advertising, spam, unsolicited bulk mail, chain letters, or other forms of solicitation
    • Impersonating any person or entity or falsely claiming affiliation with any person or entity
    • Containing personally identifiable information of others without their consent

Commercial Restrictions:

  • Use the Services for commercial purposes without prior written consent from SuppScan AI
  • License, sell, rent, lease, transfer, assign, reproduce, distribute, host, or otherwise commercially exploit the Services
  • Use framing or framing techniques to include SuppScan AI's brands, logos, or other proprietary information
  • Use meta tags or other "hidden text" with SuppScan AI's name or brands
  • Collect or retrieve personally identifiable information from the Services
  • Use the Services to compete with SuppScan AI or develop competing products or services

Feature Abuse:

  • Enter false, misleading, or inaccurate information into the Services
  • Intentionally enter medications as dietary supplements or otherwise misuse health monitoring features
  • Manipulate or abuse AI features, including attempts to "jailbreak" AI systems or perform prompt injections
  • Share AI-generated recommendations with others in a way that could be interpreted as medical advice
  • Use the Services to provide professional services (medical advice, nutritional counseling, etc.) without proper licensing

6. Account Termination and Suspension

6.1 Termination by You

You may terminate your account at any time by:

  • Deleting your account via App Settings

Upon termination by you, your right to use the Services ends immediately. All provisions of this Agreement that by their nature should survive termination remain in effect, including ownership provisions, warranty disclaimers, indemnification obligations, and liability limitations.

6.2 Termination by SuppScan AI

SuppScan AI reserves the right to suspend or terminate your account and access to the Services immediately and without prior notice if:

  • You have materially violated any provision of this Agreement
  • SuppScan AI is required by law or legal process to do so
  • SuppScan AI reasonably believes your conduct could harm SuppScan AI, other users, or third parties
  • Your account has been inactive for an extended period
  • You have engaged in fraudulent, abusive, or illegal activity
  • You have violated SuppScan AI's or others' intellectual property rights
  • For other reasons SuppScan AI deems appropriate in its sole discretion

SuppScan AI also reserves the right to terminate this Agreement or your access to the Services at any time and without cause.

You agree that all termination decisions are made at SuppScan AI's sole discretion and that SuppScan AI is not liable to you or any third party for terminating your account or access to the Services.

6.3 Effects of Termination

Upon termination of your account for any reason:

  • Your right to access and use the Services ends immediately
  • SuppScan AI may delete your user content and account data from its live databases
  • You remain liable for all obligations incurred before termination
  • Provisions of this Agreement that by their nature should survive remain in effect

Important: If your account is terminated by SuppScan AI for cause (violation of this Agreement), you may not create a new account or access the Services through alternative means without SuppScan AI's express written permission.

6.4 Data Retention and Deletion

Upon account deletion (whether by you or SuppScan AI):

  • All your personal data will be deleted in accordance with our Privacy Policy
  • Some information may be retained as required by law or for legitimate business purposes (e.g., billing records, fraud prevention)
  • Aggregated and anonymized data derived from your use, as described in Section 7.3, may be retained
  • Backups may be retained for a limited time in accordance with standard data retention practices

7. Intellectual Property Rights

7.1 Ownership by SuppScan AI

Except for User Content, you acknowledge and agree that SuppScan AI and its licensors own all rights, title, and interests in and to the Services, including:

  • All software, code, algorithms, and technology
  • All designs, graphics, logos, user interfaces, and visual elements
  • All content, text, data, databases, and compilations
  • All trademarks, service marks, trade names, and branding
  • All intellectual property rights related to the foregoing

The Services are protected by copyright, trademark, patent, trade secret, and other intellectual property protection laws. You may not remove, modify, or obscure copyright, trademark, service mark, or other proprietary rights notices embedded in or accompanying the Services.

SuppScan AI® and all associated logos and trademarks are trademarks of Lokman Beser and may not be used without permission. Other trademarks appearing in the Services are the property of their respective owners.

7.2 License for User Content

7.2.1 Grant of License

By submitting, publishing, or otherwise providing User Content via the Services, you grant SuppScan AI a non-exclusive, worldwide, royalty-free, fully paid, transferable, sublicensable (through multiple levels) license to use, reproduce, reproduce, process, adapt, modify, publish, transmit, display, and distribute your User Content in connection with:

  • Operating and providing the Services to you
  • Improving, developing, and enhancing the Services
  • Technical operations such as backup, storage, and content delivery
  • Complying with legal obligations and enforcing this Agreement

7.2.2 Duration and Scope

This license continues for a commercially reasonable time after removal or deletion of your User Content from the Services to enable:

  • Removal of cached or backup copies
  • Termination of distribution through content delivery networks

This license does not grant SuppScan AI the right to sell your User Content as a standalone product but allows use as part of the Services and for the purposes described above.

7.2.3 Your Rights

You retain all ownership rights in your User Content. Nothing in this Agreement transfers ownership of your User Content to SuppScan AI. You may remove your User Content from the Services at any time, subject to the above provisions regarding cached copies and technical limitations.

7.2.4 Representations

By submitting User Content, you represent and warrant that you own or have the necessary rights to grant this license and that your User Content does not infringe third-party rights.

7.3 Aggregated Data and Machine Learning

7.3.1 Aggregated and Anonymized Data

Notwithstanding anything to the contrary in this Agreement or Privacy Policy, SuppScan AI may collect, derive, generate, and use aggregated, anonymized, and/or de-identified data from:

  • Your User Content and use of the Services
  • Your interactions with AI features
  • Supplement databases and ingredient information
  • General usage patterns and trends across all users

("Aggregated Data")

7.3.2 Use of Aggregated Data

SuppScan AI reserves the right to use and process Aggregated Data for the following purposes:

  • Improving the accuracy and performance of AI algorithms and machine learning models
  • Training, developing, and improving artificial intelligence systems
  • Developing new features and services
  • Conducting research and analysis
  • Publishing research, insights, or statistical information

7.3.3 Ownership

SuppScan AI owns all rights, title, and interests in and to Aggregated Data. Aggregated Data does not personally identify you and cannot reasonably be used for identification.

7.3.4 GDPR and Privacy Compliance

For users in the European Economic Area (EEA), United Kingdom, or Switzerland:

  • Processing of Aggregated Data is based on SuppScan AI's legitimate interests (GDPR Article 6(1)(f)) to improve Services and develop AI technology
  • You have the right to object to this processing under GDPR Article 21 by contacting [email protected]
  • Aggregated Data will be fully anonymized in accordance with GDPR standards before use for purposes beyond direct service delivery

7.4 Feedback and Suggestions

7.4.1 Definition

"Feedback" means all suggestions, ideas, improvement requests, recommendations, comments, or other feedback regarding the Services that you provide to SuppScan AI through any means (email, support tickets, surveys, community forums, etc.).

7.4.2 License for Feedback

You agree that SuppScan AI may use any Feedback you provide for any purpose without obligation or compensation to you. By submitting Feedback, you grant SuppScan AI a fully paid, royalty-free, perpetual, irrevocable, worldwide, non-exclusive, and fully sublicensable right and license to:

  • Use, reproduce, modify, adapt, publish, translate, create derivative works from, and distribute your Feedback
  • Include your Feedback in the Services or other products and services
  • Commercialize products or services based on or containing your Feedback

7.4.3 No Confidentiality

You agree that SuppScan AI has no confidentiality obligation regarding Feedback you submit. You represent and warrant that you own all necessary rights to submit Feedback and grant the license described above.

7.5 Copyright Infringement and DMCA

If you believe that your copyrighted work has been copied in a way that constitutes copyright infringement and is accessible via the Services, please notify SuppScan AI's designated copyright agent with the following information:

  1. An electronic or physical signature of the person authorized to act on behalf of the copyright owner
  2. A description of the copyrighted work that you claim has been infringed
  3. A description of where the allegedly infringing material is located on the Services
  4. Your contact information (address, telephone number, email address)
  5. A statement that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law
  6. A statement under penalty of perjury that the information in your notice is accurate and that you are authorized to act on behalf of the copyright owner

Designated Copyright Agent: Lokman Beser Email: [email protected] Address: Dr.-Golm-Str. 24 27232 Sulingen Germany

SuppScan AI will terminate the accounts of repeat infringers.


8. Premium Subscription

8.1 Free and Premium Versions

The Services are available in:

  • A free version with limited features
  • A premium subscription with enhanced features

The specific features available in each version are displayed in the App and may be changed by SuppScan AI at any time. Changes to premium features during an active subscription do not entitle you to extraordinary termination, provided core premium functionality is maintained.

8.2 Subscription Fees and Payment

Current pricing for premium subscriptions is displayed in the App and in the corresponding app store (Apple App Store or Google Play Store). All prices are final and include applicable taxes.

Payment processing occurs exclusively through the app stores. The terms of Apple or Google apply to your subscription purchase as applicable. SuppScan AI does not have access to your payment information.

8.3 Automatic Renewal

Premium subscriptions automatically renew for successive periods matching the original subscription period, unless you cancel before the end of the current period. The subscription fee will be charged to your app store account upon purchase confirmation and at each renewal.

8.4 Cancellation

You can cancel your premium subscription at any time through your device settings or app store account:

  • Apple iOS: Settings → [Your Name] → Subscriptions
  • Android: Google Play Store → Menu → Subscriptions

Cancellation becomes effective at the end of the current billing period. You continue to have access to premium features through the end of your paid period.

8.5 Refunds

Because the Services include digital content provided immediately upon purchase, refund policies are subject to the respective app store:

  • Apple App Store: Submit refund requests to Apple at https://reportaproblem.apple.com
  • Google Play Store: Submit refund requests through your order history in the Play Store

SuppScan AI has no control over app store refund decisions and cannot process refunds directly. All refund requests must be directed to the app store where you made the purchase.

8.6 Free Trials

SuppScan AI may offer free trial periods for premium subscriptions. If you sign up during a free trial:

  • You will not be charged until the trial period ends
  • Your subscription will automatically convert to a paid subscription at the end of the trial period unless you cancel
  • You can cancel at any time during the trial period without charges
  • Free trial eligibility may be limited (e.g., one trial per user)

SuppScan AI reserves the right to determine free trial eligibility and may change or end trial offers at any time.


9. Privacy

The collection, processing, and use of your personal data is governed by our separate Privacy Policy. By using the Services, you confirm that you have read, understood, and accepted the Privacy Policy.

The Privacy Policy is available at: https://suppscan.ai/privacy

The Privacy Policy contains detailed information about:

  • What data is collected and how it is used
  • Your rights under GDPR, CCPA, and other privacy laws
  • Data security and protective measures
  • Data breach procedures
  • International data transfers
  • Contact information for privacy requests

10. Third-Party Services

10.1 Use of Third Parties

SuppScan AI uses various third parties to provide the Services (e.g., cloud hosting, AI services, payment processing, error monitoring).

Detailed information about data processing by third parties, including:

  • Which third parties process your data
  • The purposes for which data is processed
  • What protective measures exist
  • Your rights regarding third-party processing
  • International data transfers

can be found in our Privacy Policy at: https://suppscan.ai/privacy

10.2 Third-Party Disclaimer

SuppScan AI is not liable for:

  • Damages or losses from your use of third-party services
  • The content, accuracy, or practices of third-party services
  • Transactions between you and third parties
  • Failure of third-party services
  • Data breaches or security incidents at third parties

You agree to indemnify SuppScan AI from all claims arising from or related to third-party services.


11. User Indemnification

11.1 Your Indemnification Obligation

You agree to indemnify, defend, and hold harmless SuppScan AI, its parent companies, subsidiaries, affiliates, officers, directors, employees, representatives, partners, suppliers, licensors, and service providers (together "SuppScan AI Parties") from and against all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorney fees and legal costs) that arise from or relate to:

  1. Your use or inability to use the Services
  2. Your User Content or any content you submit, publish, or transmit via the Services
  3. Your violation of this Agreement or applicable laws, regulations, or third-party rights
  4. Your violation of the rights of any other person or entity, including other users
  5. False, inaccurate, or misleading information you provide
  6. Your negligence or willful misconduct
  7. Health consequences arising from your use of the Services or reliance on AI-generated recommendations
  8. Disputes between you and other users

11.2 Defense and Settlement

SuppScan AI reserves the right, at its own expense, to assume exclusive defense and control of all matters otherwise subject to your indemnification obligation. In that case, you agree to fully cooperate with SuppScan AI in asserting available defenses and defending such claims.

You may not settle any claim subject to your indemnification obligation without SuppScan AI's prior written consent.

11.3 Exceptions

This indemnification obligation does not require you to indemnify SuppScan AI Parties for:

  • Fraud, deception, false promise, misrepresentation, or concealment of material facts by SuppScan AI
  • Gross negligence or willful misconduct by SuppScan AI
  • Violations of law by SuppScan AI
  • Unfair business practices by SuppScan AI

11.4 Survival

This indemnification obligation survives termination of this Agreement and your use of the Services.


12. Disclaimers and Warranties

12.1 "AS IS" and "AS AVAILABLE" Basis

YOU UNDERSTAND AND EXPRESSLY AGREE THAT, TO THE EXTENT PERMITTED BY APPLICABLE LAW:

THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITH ALL FAULTS AND WITHOUT WARRANTIES OF ANY KIND.

SuppScan AI expressly disclaims all warranties, representations, and conditions of any kind, whether express, implied, or statutory, including but not limited to:

  • Implied warranties of merchantability, fitness for a particular purpose, and non-infringement
  • Warranties regarding the accuracy, reliability, completeness, or timeliness of content or Services
  • Warranties that the Services will meet your requirements or expectations
  • Warranties that the Services will be uninterrupted, timely, secure, or error-free
  • Warranties regarding the results obtained from use of the Services

12.2 No Warranty of Accuracy

SuppScan AI makes no warranty, representation, or guarantee that:

  • The Services or content (including AI-generated content, supplement data, or ingredient information) will be accurate, complete, reliable, current, or error-free
  • AI analysis, recommendations, or calculations are suitable for your individual needs
  • Supplement databases or nutritional information are complete or current
  • Identified ingredients or extracted information are accurate
  • Suggested supplement combinations are safe or effective
  • Defects or errors will be corrected
  • The Services are free from viruses or other harmful components

12.3 No Medical Warranty

As expressly stated in Section 3, the Services do not provide medical advice and do not create a physician-patient relationship through use of the Services.

SuppScan AI makes no warranties regarding the health outcomes, safety, or effectiveness of:

  • Any supplement products mentioned in the Services
  • Any AI-generated recommendations or analyses
  • Any user content or information from other users
  • Any health decisions you make based on the Services

12.4 Third-Party Content

SuppScan AI disclaims all responsibility and liability for:

  • The accuracy or reliability of user content
  • The conduct or content of other users
  • Third-party services, websites, advertisements, or products
  • Information obtained from third-party databases or APIs

12.5 Beta Features

From time to time, SuppScan AI may offer new "beta" features or experimental functionality. Such features are provided solely for experimental purposes and without any warranty. Beta features may be changed, discontinued, or fully released at SuppScan AI's sole discretion.

12.6 Assumption of Risk

You acknowledge and agree that:

  • All content downloaded from or accessed through the Services is at your own risk
  • You alone are responsible for damage to your device or data loss arising from use of the Services
  • Your use of the Services and reliance on content is entirely at your own discretion and risk

12.7 No Warranty by Advice or Information

No oral or written information or advice given by SuppScan AI or its representatives creates any warranty not expressly stated in this Agreement.


13. Limitation of Liability

13.1 Exclusion of Damages

TO THE EXTENT PERMITTED BY APPLICABLE LAW, SUPPSCAN AI OR ANY SUPPSCAN AI PARTY IS IN NO EVENT LIABLE TO YOU FOR:

  • Indirect, incidental, special, consequential, or punitive damages
  • Loss of profits, revenue, business opportunities, or expected savings
  • Loss of data or information
  • Loss of goodwill or reputation
  • Personal injury or wrongful death (except if caused by gross negligence or willful misconduct by SuppScan AI)
  • Other intangible losses

Regardless of whether based on warranty, contract, tort (including negligence), law, or any other legal theory, and regardless of whether SuppScan AI was informed of the possibility of such damages.

13.2 Liability Cap

13.2.1 For Users in the United States and Canada

TO THE EXTENT PERMITTED BY APPLICABLE LAW, SUPPSCAN AI'S TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM OR RELATING TO THIS AGREEMENT OR THE SERVICES SHALL NOT EXCEED THE GREATER OF THE FOLLOWING AMOUNTS:

(A) The total amount you have paid to SuppScan AI (via app store subscriptions) in the twelve (12) months immediately before the event causing liability, or

(B) One Hundred US Dollars (USD $100.00)

13.2.2 For Users in the European Union, United Kingdom, and Switzerland

TO THE EXTENT PERMITTED BY APPLICABLE LAW, SUPPSCAN AI'S TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM OR RELATING TO THIS AGREEMENT OR THE SERVICES SHALL NOT EXCEED THE GREATER OF THE FOLLOWING AMOUNTS:

(A) The total amount you have paid to SuppScan AI (via app store subscriptions) in the six (6) months immediately before the event causing liability, or

(B) One Hundred Euros (€100.00)

13.2.3 For Users in All Other Jurisdictions

TO THE EXTENT PERMITTED BY APPLICABLE LAW, SUPPSCAN AI'S TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM OR RELATING TO THIS AGREEMENT OR THE SERVICES SHALL NOT EXCEED THE GREATER OF THE FOLLOWING AMOUNTS:

(A) The total amount you have paid to SuppScan AI (via app store subscriptions) in the six (6) months immediately before the event causing liability, or

(B) One Hundred US Dollars (USD $100.00) or the equivalent in your local currency

13.3 Health-Related Claims

SuppScan AI is not liable for health consequences, injuries, or damages arising from:

  • Your use of or reliance on the Services
  • AI-generated recommendations or analyses
  • Supplement products you take
  • Interactions between supplements
  • Interactions between medications and supplements
  • Inaccurate information provided via the Services
  • Your failure to consult healthcare professionals

You acknowledge that all health decisions are made at your own risk and responsibility.

13.4 User Disputes

In the event of disputes with another user, you release SuppScan AI Parties from all claims, demands, and damages (actual and consequential) of any kind and nature, known and unknown, arising from or in any way connected to such disputes.

13.5 Judicial Limitations

Some jurisdictions do not allow exclusion or limitation of certain warranties or liabilities, including for:

  • Incidental or consequential damages
  • Personal injury or death caused by negligence
  • Fraud or fraudulent misrepresentation
  • Gross negligence or willful misconduct
  • Violations of mandatory consumer protection laws

In such jurisdictions, SuppScan AI's liability is limited to the maximum extent permitted by applicable law. The limitations in this Section 13 apply only to the extent permitted by your jurisdiction.

13.6 Fundamental Element of Agreement

The liability limitations set forth in this Section 13 are fundamental elements of the Agreement between you and SuppScan AI. SuppScan AI would not be able to provide the Services on an economically viable basis without these limitations.

13.7 Exclusive Remedy

Your sole and exclusive remedy in disputes with SuppScan AI is to cease using the Services. The limitations in this Section 13 apply even if a limited remedy fails of its essential purpose.


14. Changes to Terms of Service

14.1 Right to Change

SuppScan AI reserves the right to change, update, or modify this Agreement at any time in its sole discretion.

14.2 Notification of Changes

When changes are made, SuppScan AI will:

  1. Make a new version of this Agreement available via the Services
  2. Update the "Effective Date" at the top of this Agreement
  3. For material changes affecting registered users, send notification to the email address linked to your account at least thirty (30) days before the changes take effect
  4. For material changes, present the updated Agreement in the App and possibly require you to accept the new terms before continuing to use the Services

"Material Changes" include changes that significantly affect your rights or obligations, such as changes to liability provisions, dispute resolution, fees, or data processing practices.

14.3 Acceptance of Changes

For Users with Accounts:

  • Changes to this Agreement become effective thirty (30) days after notification (or longer if specified in the notification)
  • Your continued use of the Services after the effective date constitutes acceptance of the changed Agreement
  • If you disagree with the changed Agreement, you must cease using the Services and may delete your account

For Users without Accounts:

  • Changes become effective immediately upon publication
  • Continued use constitutes acceptance

14.4 Material Changes Requiring Consent

For certain material changes (as determined by SuppScan AI or as required by law), SuppScan AI may require that you explicitly accept the new terms before continuing to use the Services.

14.5 Review Current Terms

You are responsible for regularly reviewing the current version of this Agreement. The most current version is always published at https://suppscan.ai/terms and in the App.


15. Dispute Resolution, Arbitration, and Applicable Law

IMPORTANT: This section varies depending on your location. Please read the subsection that applies to you.


15.1 FOR USERS IN THE UNITED STATES AND CANADA

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT.

This Section 15.1 applies to all disputes, claims, or controversies arising from or relating to this Agreement, your use of the Services, or your relationship with SuppScan AI (each a "Dispute"), except for disputes concerning the enforcement or validity of intellectual property rights of you, SuppScan AI, or either party's licensors.

15.1.1 Informal Dispute Resolution (Required First Step)

Before filing a formal legal claim, you and SuppScan AI agree to attempt to resolve any Dispute informally. This informal process is a condition precedent to initiating arbitration or other legal proceedings.

How to Initiate Informal Dispute Resolution:

The party initiating a Dispute must send a written dispute notice to the other party containing:

  1. Your name, phone number, mailing address, and email address linked to your account (if applicable)
  2. The name, phone number, mailing address, and email address of your attorney, if any
  3. A detailed description of the Dispute and specific facts leading to it
  4. A description of the remedy or solution being sought
  5. A statement of the dispute amount, if applicable

Where to Send the Notice:

  • To SuppScan AI: Email [email protected] or mail to: Lokman Beser Dr.-Golm-Str. 24 27232 Sulingen Germany

  • From SuppScan AI to You: To the email and/or mailing address linked to your account

Informal Dispute Resolution Conference:

Within forty-five (45) days of receiving a dispute notice (or longer if mutually agreed), you and a SuppScan AI representative will meet in person and by phone or videoconference in good faith to attempt to informally resolve the Dispute.

  • If you are represented by an attorney, your attorney may participate, but you must also personally attend the conference
  • The conference must be individualized (one dispute per conference), even if the same law firm represents multiple users in similar disputes, unless all parties agree otherwise
  • Nothing prevents informal communication between parties during this period

Statute of Limitations Tolling:

The statute of limitations and any claim filing deadlines are tolled during the parties' participation in this informal dispute resolution process.

If the Dispute is not resolved within sixty (60) days of receiving the dispute notice, either party may proceed with the arbitration described below.

15.1.2 Arbitration Agreement

YOU AND SUPPSCAN AI AGREE THAT ANY DISPUTE THAT CANNOT BE RESOLVED THROUGH THE INFORMAL PROCESS ABOVE SHALL BE RESOLVED ONLY THROUGH BINDING ARBITRATION AND NOT IN COURT, except for:

  1. Disputes qualifying for small claims court (typically claims under $10,000 USD) that remain in small claims court
  2. Disputes seeking only injunctive or other equitable relief for alleged violation or abuse of intellectual property rights (such as trademarks, trade dress, domain names, trade secrets, copyrights, or patents)

What is Arbitration?

Arbitration is a form of private dispute resolution where disputes are submitted to a neutral arbitrator rather than a judge or jury. Arbitration is less formal than court proceedings, but the arbitrator can award the same damages and remedies as a court.

15.1.3 Waiver of Jury Trial

YOU AND SUPPSCAN AI HEREBY WAIVE ALL CONSTITUTIONAL AND STATUTORY RIGHTS TO LITIGATE IN COURT BEFORE A JUDGE OR JURY.

Instead, you and SuppScan AI choose to resolve Disputes through arbitration. There is no judge or jury in arbitration. Judicial review of an arbitration award is very limited.

15.1.4 Waiver of Class Action and Collective Action

YOU AND SUPPSCAN AI AGREE THAT EACH PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY ON AN INDIVIDUAL BASIS AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY ALLEGED CLASS ACTION, REPRESENTATIVE, OR COLLECTIVE ACTION OR PROCEEDING.

YOU AND SUPPSCAN AI EXPRESSLY WAIVE ANY ABILITY TO BRING A CLASS ACTION, COLLECTIVE ACTION, PRIVATE ATTORNEY GENERAL ACTION, OR ANY OTHER REPRESENTATIVE ACTION IN ANY FORUM.

Unless you and SuppScan AI agree otherwise in writing:

  • The arbitrator may not consolidate claims of more than one person
  • The arbitrator may not preside over any representative, class, or collective proceeding
  • The arbitrator may award relief (including monetary, injunctive, or declaratory relief) only in favor of the individual party seeking relief, and only to the extent required to provide relief warranted by that party's individual claim(s)

If a court decides that applicable law prohibits enforcement of any of these limitations on a specific claim or remedy, that claim or remedy (and only that claim or remedy) shall be severed from arbitration and may be brought in court. All other disputes shall remain subject to arbitration under this Section 15.1.

15.1.5 Arbitration Rules and Procedures

Arbitration Administration:

The arbitration shall be administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules (the "AAA Rules"), as modified by this Agreement. The AAA Rules are available at www.adr.org or by phone at 1-800-778-7879.

If the AAA is unavailable to conduct the arbitration, the parties shall select an alternative arbitration forum.

Initiating Arbitration:

To initiate arbitration, you or SuppScan AI must file a written request for arbitration with the AAA and serve a copy on the other party. The request must contain:

  1. The name, phone number, mailing address, and email address of the party requesting arbitration (and account username, if applicable)
  2. The name, phone number, mailing address, and email address of that party's attorney, if any
  3. A statement of the legal claims and factual basis for those claims
  4. A description of the remedy sought and a precise, good faith calculation of the dispute amount in US dollars
  5. A statement that the informal dispute resolution process described in Section 15.1.1 has been completed
  6. Proof of payment of any required AAA filing fees

If you are represented by an attorney, your attorney must sign the request and certify that:

  1. The request is not being filed for an improper purpose (such as harassment or delay)
  2. The claims and legal contentions are warranted under applicable law or by a non-frivolous argument to extend, modify, or reverse applicable law
  3. The factual contentions and damage claims have evidentiary support or are likely to have support after reasonable investigation or discovery

Arbitration Fees:

Your obligation to pay AAA filing, administrative, and arbitrator fees shall be solely as set forth in the AAA Consumer Arbitration Rules. SuppScan AI will pay all AAA fees for claims under $10,000 USD, unless the arbitrator determines your claims are frivolous.

If SuppScan AI prevails in arbitration, SuppScan AI will not seek its attorney fees or costs, unless the arbitrator finds that either the substance of your claim or the remedy sought was frivolous or filed for an improper purpose (measured under Federal Rule of Civil Procedure 11(b)).

If you prevail in arbitration, you are entitled to recovery of attorney fees and costs to the extent provided by applicable law.

Arbitration Location:

Unless you and SuppScan AI agree otherwise, arbitration shall be conducted exclusively by phone or videoconference, regardless of the dispute amount.

15.1.6 Selection and Authority of Arbitrator

Selection of Arbitrator:

The arbitrator is either a retired judge or an attorney licensed to practice in Delaware, and shall be selected by the parties from the AAA Consumer Arbitrator List.

If the parties cannot agree on an arbitrator within thirty-five (35) days after service of the request for arbitration, the AAA will appoint the arbitrator under the AAA Rules.

Authority of Arbitrator:

The arbitrator has exclusive authority to:

  1. Resolve any dispute, including disputes over the interpretation, enforceability, scope, or validity of this arbitration agreement or any part of it
  2. Grant motions to dismiss or partially dismiss a dispute
  3. Award the same damages and remedies that a court could award under applicable law
  4. Award declaratory or injunctive relief only in favor of the individual party seeking relief, and only to the extent required to provide relief warranted by that party's individual claim

However, the following disputes must be decided by a competent court and not by the arbitrator:

  1. All disputes regarding the enforceability or validity of the class action waiver in Section 15.1.4
  2. All disputes about whether a party satisfied the condition precedent of informal dispute resolution in Section 15.1.1 (except as provided in the mass arbitration provisions)
  3. All disputes regarding payment of arbitration fees (except as provided in the mass arbitration provisions)
  4. All disputes regarding which version of this Agreement applies

Arbitration Award:

The arbitrator must issue a written award and reasoned decision describing the essential findings and conclusions on which the award is based, including calculation of any awarded damages.

The award is final and binding on you and SuppScan AI. Judgment on the award may be entered in any competent court.

15.1.7 Mass Arbitration (Multiple Claims)

If one hundred (100) or more similar requests for arbitration are filed against SuppScan AI by or with support/coordination of the same law firm, group of law firms, or organization ("Mass Claims"), the following mass arbitration provisions apply:

Batch Formation: The AAA will: 1) administer the arbitration requests in batches of 100 requests per batch, 2) appoint one arbitrator per batch, 3) conduct resolution of each batch as a single consolidated arbitration.

Bellwether Procedures: Counsel for each party will select fifteen (15) requests for arbitration each (30 total) to be conducted first as "bellwether" proceedings.

15.1.8 Confidentiality

You and SuppScan AI agree that all materials exchanged and documents produced during arbitration shall be treated as confidential and may only be shared with parties' attorneys, accountants, or business advisors, who must also be bound by confidentiality.

15.1.9 Severability

If any part of Section 15.1 (other than the class action waiver in Section 15.1.4) is found invalid or unenforceable, the remainder of Section 15.1 remains in full force.

If the class action waiver is found invalid or unenforceable regarding a specific claim or remedy, that claim or remedy (and only that claim or remedy) shall be severed and brought in court. All other disputes shall remain subject to arbitration under Section 15.1.

15.1.10 30-Day Opt-Out Right for Arbitration

You have the right to opt out of this arbitration agreement.

To opt out, you must send a written notice of your decision to opt out to:

Email: [email protected] (Subject line: "Arbitration Opt-Out") OR Mail: Lokman Beser Dr.-Golm-Str. 24 27232 Sulingen Germany

Your opt-out notice must contain:

  1. Your name
  2. Your mailing address
  3. Your email address (if you have an account)
  4. A clear statement that you wish to opt out of this arbitration agreement

Deadline: Your opt-out notice must be sent within thirty (30) days after you first accept this Agreement (by creating an account, using the Services, or clicking "I Accept").

Effect of Opt-Out:

  • If you opt out, all other parts of this Agreement continue to apply
  • You and SuppScan AI will resolve disputes in court under Section 15.1.12 (Applicable Law and Jurisdiction)
  • Opting out does not affect any prior arbitration agreements you may have with SuppScan AI

15.1.11 Future Changes to Arbitration Agreement

If SuppScan AI makes material changes to Section 15.1 (other than a change to the notice address), SuppScan AI will notify you at least thirty (30) days before the change takes effect.

You may reject any such change by sending a written notice to SuppScan AI within thirty (30) days of receiving notice of the change. If you reject a change, the version of Section 15.1 in effect immediately before the change continues to apply to all disputes between you and SuppScan AI.

15.1.12 Applicable Law and Jurisdiction for US/Canada Users

Applicable Law:

This Agreement and all disputes arising from or relating to this Agreement or the Services shall be governed by the laws of the State of Delaware, United States of America and construed under those laws, without regard to its conflict of laws principles.

The Federal Arbitration Act (9 U.S.C. § 1 et seq.) governs the interpretation and enforcement of this arbitration agreement.

Jurisdiction (if arbitration does not apply):

If for any reason a dispute is litigated in court rather than in arbitration:

  • You agree that all litigation shall be exclusively filed in the Federal or State Courts in Wilmington, Delaware, USA
  • You agree to personal jurisdiction and venue in these courts
  • You waive any objection to jurisdiction or venue in these courts

Exception: Notwithstanding the above, mandatory consumer protection laws of your home state or province may also apply and cannot be waived by contract.

15.1.13 Time Limitation for Claims

To the extent permitted by applicable law, any claim or lawsuit arising from or relating to this Agreement or the Services must be filed within one (1) year after the claim arises. After that period, such claim or lawsuit is permanently barred.


15.2 FOR USERS IN THE EUROPEAN UNION, UNITED KINGDOM, AND SWITZERLAND

This Section 15.2 applies to users whose habitual residence is in the European Economic Area (EEA), United Kingdom, or Switzerland.

15.2.1 Informal Dispute Resolution (Recommended)

Before filing a formal legal claim, we recommend that you contact SuppScan AI to attempt to resolve disputes informally.

Send a written notice to [email protected] or to: Lokman Beser, Dr.-Golm-Str. 24, 27232 Sulingen, Germany

SuppScan AI will respond within thirty (30) days and work in good faith to resolve the dispute.

Note: This informal process is recommended but not required for EU/UK/Switzerland users.

15.2.2 Applicable Law

This Agreement and all disputes arising from or relating to this Agreement or the Services shall be governed by the laws of the Federal Republic of Germany and construed under those laws, without regard to its conflict of laws principles.

The UN Convention on Contracts for the International Sale of Goods (CISG) does not apply to this Agreement.

Mandatory Consumer Protection:

Notwithstanding the choice of German law, mandatory consumer protection provisions, data protection laws, and other mandatory laws of the country where you are habitually resident remain fully applicable and are not limited or excluded by this choice of law.

15.2.3 Jurisdiction

15.2.3.1 For Consumers

If you are a consumer (a natural person acting for purposes outside your commercial, business, craft, or professional activities):

You may bring legal proceedings either:

  • In the courts of your country of habitual residence, OR
  • In the courts of Germany

SuppScan AI may bring proceedings against you only in the courts of your country of habitual residence.

15.2.3.2 For Business Users

If you are not a consumer (e.g., if you use the Services for business purposes):

All legal proceedings arising from or relating to this Agreement shall be filed exclusively in the courts of Sulingen, Germany, and you agree to personal jurisdiction in these courts.

15.2.4 GDPR Rights

For users in the EEA, UK, or Switzerland, all rights under the General Data Protection Regulation (GDPR) and related data protection laws apply as described in our Privacy Policy.

15.2.5 Online Dispute Resolution (EU Users Only)

For users in the European Union, the European Commission provides an Online Dispute Resolution (ODR) platform at: https://ec.europa.eu/consumers/odr

15.2.6 Consumer Mediation

SuppScan AI is neither obligated nor willing to participate in dispute resolution proceedings before a consumer mediation entity under the Consumer Dispute Resolution Act (VSBG).

However, you have the right to contact a consumer mediation entity of your choice.

15.2.7 No Arbitration Agreement for EU/UK/Switzerland Users

The arbitration agreement and class action waiver in Section 15.1 (for US/Canada users) do NOT apply to users in the European Union, United Kingdom, or Switzerland.

You retain all rights to bring disputes in court as described in this Section 15.2.

15.2.8 Time Limitation for Claims

Any claim or lawsuit arising from or relating to this Agreement or the Services must be filed within the applicable statute of limitations under German law or the mandatory law of your country of habitual residence, whichever provides a longer period.


15.3 FOR USERS IN ALL OTHER JURISDICTIONS

This Section 15.3 applies to users whose habitual residence is not in the United States, Canada, European Union, United Kingdom, or Switzerland.

15.3.1 Informal Dispute Resolution (Recommended)

Before filing a formal legal claim, we recommend that you contact SuppScan AI to attempt to resolve disputes informally by sending a written notice to [email protected].

15.3.2 Applicable Law

This Agreement and all disputes shall be governed by the laws of the Federal Republic of Germany, without regard to its conflict of laws principles.

Mandatory Local Laws: Notwithstanding the choice of German law, mandatory consumer protection provisions, data protection laws, and other mandatory laws of the country where you are habitually resident remain fully applicable.

15.3.3 Jurisdiction

If mandatory consumer protection laws in your country require that disputes be resolved in your local courts, those laws take precedence. Otherwise, all legal proceedings shall be filed in the courts of Sulingen, Germany.

15.3.4 No Arbitration Agreement

The arbitration agreement and class action waiver in Section 15.1 (for US/Canada users) do NOT apply to users outside the United States and Canada.


15.4 General Provisions (All Users)

Notwithstanding any provision in this Section 15, SuppScan AI may seek injunctive or other equitable relief from any competent court to protect its intellectual property rights or confidential information.


16. International Use and Export Compliance

16.1 Global Availability

The Services are intended to be available worldwide, subject to applicable laws and regulations. However:

  • SuppScan AI makes no representation that the Services are appropriate or available for use in all locations
  • It may be illegal to access the Services in certain countries or for certain persons
  • If you access the Services from outside Germany, you do so on your own initiative and are responsible for complying with local laws

16.2 Export Control Laws

You represent and warrant that:

  • You are not located in any country subject to US government embargo or designated by the US government as a "state sponsor of terrorism"
  • You are not listed on any US government list of prohibited or restricted parties
  • You will not use the Services in violation of export restrictions or embargoes

16.3 Local Laws and Regulations

You are responsible for complying with all local laws and regulations applicable to your use of the Services, including:

  • Dietary supplement regulations in your country
  • Health and medical device regulations
  • Consumer protection laws
  • Data protection and privacy laws

17. Apple App Store Specific Terms

If you download or access the App from the Apple App Store, the following Apple-specific terms apply in addition to these Terms of Service. These terms supplement and expand the Licensed Application End User License Agreement imposed by Apple Inc. ("Apple") (hereinafter "Apple EULA"), available at: https://www.apple.com/legal/internet-services/itunes/dev/stdeula/

In case of conflicts or contradictions between these Terms of Service and the Apple EULA, the provisions of the Apple EULA regarding licensing and your agreement with Apple shall take precedence.

17.1 Licensor and Contracting Parties

  • Apple, not SuppScan AI, is the licensor of the App for iOS/iPadOS devices under the Apple EULA
  • This Agreement exists only between you and SuppScan AI, not with Apple Inc.
  • The license is granted by Apple and is subject to the Apple EULA and Apple App Store Terms
  • The relationship between you and Apple regarding licensing, updates, and termination is governed by the Apple EULA

17.2 SuppScan AI Responsibilities

  • SuppScan AI, not Apple, is solely responsible for the App and its content
  • SuppScan AI is responsible for:
    • Error handling and technical issues
    • Providing features and functionality
    • Customer support and user assistance
    • Compliance with these Terms of Service
    • All content, data, and services provided in the App

17.3 Apple Responsibilities and Liability

  • Apple is NOT responsible for technical support, maintenance, or updating the App
  • Apple bears NO responsibility for:
    • The content or functionality of the App
    • Technical problems or bugs
    • Customer support inquiries
    • Any damages arising from use of the App
  • Apple provides the App and license "as is" without any warranties

17.4 License Terms (Apple EULA Compliance)

You confirm that you have read and accepted the Apple EULA. The following are central components of the Apple EULA and this Agreement:

17.4.1 Non-Transferable License

  • The license to use the App is non-transferable and personal
  • You may use the App only on Apple devices you own or control
  • You may not transfer the license to other persons
  • If you sell or give away your Apple device, you must uninstall the App first

17.4.2 No Distribution or Network Use

  • You may not distribute the App over a network
  • You may not make the App available to multiple devices or users simultaneously
  • You may not give away, sell, rent, or license the App
  • You may not host the App in cloud services for multi-user use

17.4.3 No Modification or Reverse Engineering

  • You may not modify, adapt, translate, or alter the App
  • You may not decompile, disassemble, or reverse engineer the App
  • You may not attempt to extract the source code
  • You may not create derivative works based on the App

17.4.4 Automatic Termination

  • Your license terminates automatically if you violate the Apple EULA or this Agreement
  • Termination occurs immediately and without notice
  • After termination, you must uninstall the App and delete all copies

17.5 Technical Data Collection and Processing

You expressly agree that:

17.5.1 Data Collected by Apple

  • Apple may collect and use technical data, including:
    • Technical information about your device (model, storage capacity, operating system, etc.)
    • System and application software information
    • Information about peripherals (cameras, sensors, etc.)
    • Device identifiers and hardware information
  • This data is collected regularly by Apple
  • This is a condition of the Apple EULA and cannot be disabled

17.5.2 Use of Data by Apple

  • Apple uses this data for:
    • Providing software updates and security patches
    • Technical support and bug fixing
    • Improving Apple's products and services
    • Improving stability and performance
  • Apple may use this data (in anonymized and aggregated form) for analysis, research, and product development
  • Apple may provide this data to affiliated services

17.5.3 Separate Privacy Policy

  • Further details about Apple's privacy practices can be found in Apple's Privacy Policy: https://www.apple.com/privacy/
  • SuppScan AI Privacy Policy (see Section 9): https://suppscan.ai/privacy

17.6 External Services and Third-Party Content

  • The App may access Apple Services and third-party services (e.g., iCloud, external APIs)
  • You use these services at your own risk
  • Apple is not responsible for:
    • Availability or functionality of these services
    • Accuracy or timeliness of content
    • Privacy and security of these services
    • Any damages or losses arising from these services

17.7 Export and Legal Compliance

  • You confirm that you will not export or use the App in countries subject to US embargo conditions
  • You are not on US sanctions lists
  • You will not use the App for prohibited purposes (see Apple EULA section g)
  • This is a requirement of both Apple and US export laws

17.8 Warranties and Liability Limitations (Apple)

  • You accept the full warranty disclaimers of the Apple EULA (section e)
  • The App is provided "as is" without any warranties
  • You accept the liability limitations of the Apple EULA (section f)
  • Apple's maximum liability to you is limited to $50 USD
  • These liability limitations apply regardless of Apple's knowledge of possible damages

17.9 Apple as Third-Party Beneficiary

You and SuppScan AI expressly acknowledge and agree:

  • Apple Inc. and Apple's subsidiaries are intended third-party beneficiaries of this Agreement
  • Apple has the right to enforce this Agreement, particularly regarding:
    • License terms (Section 17.4)
    • Technical data collection (Section 17.5)
    • Protection of Apple's intellectual property rights
    • Compliance with export controls (Section 17.7)
  • Apple may take action against you if you violate these terms
  • Apple is not obligated to enforce this Agreement but may do so at any time

17.10 Apple App Store Terms and Conditions

Your use of the App is also subject to:

  • Apple App Store Standard End User License Agreement: https://www.apple.com/legal/internet-services/itunes/
  • Apple Media Services Terms and Conditions: https://www.apple.com/legal/internet-services/itunes/
  • Apple Privacy Policy: https://www.apple.com/privacy/
  • All other agreements required by Apple

17.11 Support and Contact

Support for App-Related Issues:

  • Contact: [email protected]
  • Please describe your iOS device and iOS version when reporting technical issues

Contact with Apple:

  • Apple does not provide direct support for individual apps
  • You can report reviews and issues in the App Store
  • For Apple device issues, contact Apple Support: https://www.apple.com/support/

17.12 Changes to These Terms

  • These Apple-specific terms may change if Apple imposes new requirements
  • SuppScan AI will notify you of material changes
  • Your continued use of the App after changes constitutes acceptance

17.13 Severability for Apple Terms

Should any part of these Apple terms be found invalid or unenforceable, the remainder of these terms remains fully valid. The Apple EULA remains binding in all cases.


18. Google Play Store Specific Terms

If you download or access the App from the Google Play Store, you acknowledge and agree that:

  • This Agreement exists only between you and SuppScan AI, not with Google LLC ("Google")
  • SuppScan AI, not Google, is solely responsible for the App and its content
  • Google provides no warranty for the App and is not responsible for handling claims

19. General Provisions

19.1 Assignment

You may not assign, transfer, delegate, or sublicense this Agreement or your rights or obligations under it without SuppScan AI's prior written consent. Any attempt to assign in violation of this provision is void.

SuppScan AI may freely assign, transfer, or delegate this Agreement or its rights or obligations under it in whole or in part, including in connection with mergers, acquisitions, or asset sales.

19.2 Electronic Communications

By using the Services, you consent to receive communications from SuppScan AI electronically, including via email, push notifications through the App, in-app messages, or notice posted on our website.

You can unsubscribe from promotional emails by following the unsubscribe link in such emails. You cannot opt out of operational or transactional emails without deleting your account.

19.3 Notices

SuppScan AI may provide you with notices via email, push notification, website posting, or in-app notification.

You may send SuppScan AI notices at: Email: [email protected] Mail: Lokman Beser, Dr.-Golm-Str. 24, 27232 Sulingen, Germany

19.4 Entire Agreement

This Agreement (including the Privacy Policy) constitutes the entire agreement between you and SuppScan AI regarding the Services.

19.5 Severability

If any provision of this Agreement is found invalid, unlawful, or unenforceable, the remainder of this Agreement remains in full force.

19.6 Waiver

No waiver of any provision of this Agreement by SuppScan AI constitutes a further or continuing waiver of that provision.

19.7 Force Majeure

SuppScan AI is not liable for delays or failures to perform due to causes beyond our reasonable control, including natural disasters, war, pandemics, government action, third-party failures, or cyber attacks.

19.8 Relationship of Parties

Nothing in this Agreement creates a partnership, joint venture, agency, or fiduciary relationship between you and SuppScan AI.

19.9 No Third-Party Beneficiaries

This Agreement is for the benefit of you and SuppScan AI only (except as expressly stated in Section 17 regarding Apple).

19.10 Interpretation

Headings are for convenience only. The words "including," "comprises," and "comprise" shall be deemed followed by "without limitation."

19.11 Language

This Agreement is written in German. In case of conflicts between German and translated versions, the German version controls.

19.12 Disclaimer for External Links and References

This Agreement contains references to external laws, regulations, and third-party resources. These references are for informational purposes and are accurate as of the date of this Agreement. However, laws may change, contact information may change, and external websites may move or become unavailable.

Where this Agreement references external sources, users are encouraged to verify current information through official government channels.


20. Contact Information

20.1 General Inquiries

For questions, comments, or concerns about these Terms of Service or the Services:

Email: [email protected] Website: suppscan.ai

Mailing Address: Lokman Beser Dr.-Golm-Str. 24 27232 Sulingen Germany

20.2 Legal Notices

For legal notices, including claim notices, copyright infringement, or terminations:

Email: [email protected] Mailing Address: (As above)

20.3 Privacy Requests

For privacy questions or to exercise your GDPR rights:

Email: [email protected] or [email protected] Subject Line: "Privacy Request" or "GDPR Request"

Response Time:

  • General privacy inquiries: Within 5 business days for initial response
  • GDPR requests: Within 1 month as required by GDPR Article 12(3)
  • Urgent security/breach concerns: Within 48 hours

Your Right to File a Complaint with the Supervisory Authority:

If you are not satisfied with our response to your privacy concerns, you have the right to file a complaint with:

German Data Protection Authority (Our Leading Supervisory Authority): Federal Data Protection Commissioner (BfDI) Mailing Address: Graurheindorfer Str. 153, 53117 Bonn, Germany Phone: +49 (0)228 997799-0 Email: [email protected]

Your National Data Protection Authority: You can also file a complaint with the data protection supervisory authority in your country of residence.

California Privacy Rights (CCPA/CPRA):

For California Residents:

To exercise your California privacy rights:

Email: [email protected] Subject Line: "California Privacy Request - [Your Request Type]"

Other Data Protection Laws:

For users in other jurisdictions with specific data protection laws:

Brazil (LGPD): [email protected] (Subject: "LGPD Request - Brazil") Canada (PIPEDA): [email protected] (Subject: "PIPEDA Request - Canada") Australia (Privacy Act): [email protected] (Subject: "Privacy Request - Australia")

Security and Reporting Data Breaches:

To report security vulnerabilities or suspected data breaches:

Email: [email protected]

20.4 Arbitration Opt-Out (US/Canada Users Only)

To opt out of the arbitration agreement (Section 15.1):

Email: [email protected] (Subject line: "Arbitration Opt-Out") OR Mail: (Address above)

Deadline: Within 30 days of first accepting this Agreement

20.5 Response Time

SuppScan AI endeavors to respond to all inquiries within five (5) business days. For GDPR requests, SuppScan AI will respond within one (1) month as required by law.


21. Acceptance and Confirmation

BY USING SUPPSCAN AI YOU CONFIRM AND AGREE THAT:

  • You have read and understood these Terms of Service completely
  • You are at least 18 years old
  • You have the legal capacity to enter into this Agreement
  • You understand that the App does not provide medical advice
  • You understand that AI technology can make errors and all information may contain inaccuracies
  • You commit to consulting a qualified healthcare professional before making changes to your supplement routine
  • You assume full responsibility for all health decisions and consequences
  • You will not use the App for unlawful purposes
  • You will comply with all provisions of this Agreement

FOR US/CANADA USERS - ADDITIONAL ARBITRATION CONFIRMATIONS:

  • You have read and understood Section 15.1 (Arbitration Agreement)
  • You understand that you agree to resolve disputes through binding individual arbitration rather than in court
  • You understand that you waive your right to a jury trial
  • You understand that you waive your right to participate in a class action
  • You understand that you have 30 days to opt out of the arbitration agreement

FOR AI RECOMMENDATION FEATURE USERS - ADDITIONAL CONFIRMATION:

  • You currently do not take prescription or over-the-counter medications, OR
  • You will not rely on AI recommendations and will only use manual documentation features

BY CREATING AN ACCOUNT OR CONTINUING TO USE THE SERVICES AFTER CHANGES TO THIS AGREEMENT, YOU INDICATE YOUR ACCEPTANCE OF THE MODIFIED TERMS.


Last Updated: January 9, 2026 Version: 1.0


© 2026 Lokman Beser. All Rights Reserved.

SuppScan AI® is a registered trademark of Lokman Beser.


END OF TERMS OF SERVICE